Several ways to work with us. Pick the one that fits.
Whether you're three people or three thousand, there's a fit. You pay for what you actually use — never a bundle with bits you'll never touch. Start small. Move up when you outgrow it.
Not sure which? Book a Free Records Assessment →At most four lines. You carry only the ones you need.
Most records firms sell you a bundle and quietly hope you don't notice you're paying for a warehouse you'll never use. We don't do that.
-
1.
Governance
Your Information Officer, your policies, your retention schedule, the Regulator watched, breaches answered. This is the tier you pick below. Monthly, recurring.
-
2.
Software optional
A document system, e-signatures, intelligent capture. Monthly, per person. Don't want it? You don't have this line.
-
3.
Storage optional
Climate-controlled, barcoded, biometrically secured. Monthly, per box — so fifty boxes and five thousand boxes don't pay the same flat fee. Digital-only clients never carry this line.
-
4.
One-off jobs when you need them
Scanning, shredding, cleaning up the digital junk drawer, AI-readiness, eDiscovery. Priced per job, when you ask. Not baked into your monthly.
The Baseline. Once-off, no strings.
Before we ask you to sign up for anything monthly, we do one job. We come in, look at your records, tell you exactly where you stand, and hand you the data map, the gaps, the retention schedule and a plan.
If you like how we work, we carry on. If you don't, you keep everything we produced and we part as friends. If you do continue into a monthly tier, there is no second setup fee — the Baseline is the onboarding. You've already done it.
Book a Baseline →Same service, deeper as you grow.
Four steps, so growing never means a nasty jump in price. Prices are computed from cost — what you see is what it costs to do this properly, with the maths to back it up. Cheap records management is how you end up explaining yourself to the Regulator.
| Essentials Lite from R4,500/mo |
Foundation from R9,500/mo |
Professional from R17,500/mo |
Premium from R30,000/mo |
|
|---|---|---|---|---|
| Information Officer | Of record | Named lead | Named senior | Senior + deputy |
| Policy & retention upkeep | Annual | Twice a year | Quarterly | Continuous |
| Access requests (DSAR/PAIA) | 4 / year | 12 / year | 30 / year | 60 / year |
| Breach response | Hotline | + 4-hr SLA | 24/7 | 24/7 named team |
| Staff training | Self-serve | Annual session | Quarterly, role-based | Bespoke programme |
| Review & reporting | Light annual | Annual report | Quarterly | Quarterly exec + strategy |
| Point of contact | Pooled | Named primary | Programme lead | Lead + CSM |
| See Essentials Lite → | See Foundation → | See Professional → | See Premium → |
Go over any allowance and it's a published per-request rate — never a surprise, never uncapped.
Built around you. Not off a shelf.
-
i.
Managed — from R38,000/month.
A five-hundred-person organisation is too tangled for anything off a shelf. So you get your own Arcivo Records Manager — a specific person who knows your business — running the whole thing, with an agreed volume of one-off work folded in. One team, one bill, one person who picks up the phone.
That's a real step up from the tiers above — because it's not a bigger tier, it's a different thing. A shared team becomes your own dedicated person. That costs what a good person costs, and we'd rather say so plainly.
See Managed → -
ii.
Enterprise — from R55,000/month.
JSE-listed, multi-site, regulated, government. A bespoke partnership with a dedicated team and a named programme lead. Yes, it's bespoke. No, that doesn't mean we hide the price and make you sit through a discovery call to learn it. It starts at a number. We've told you the number. The rest is the conversation about scope.
See Enterprise →
Add to anything above. Or stand alone.
-
i.
Storage.
Climate-controlled, barcoded, biometrically secured. Per box, per month, plus retrieval when you need a file back. Bolt it onto any tier — or just store with us and nothing else.
-
ii.
Software.
A document system that doesn't make people cry, e-signature, intelligent capture. Per person, per month. Setup is a one-off job; the running of it is this line.
-
iii.
One-off jobs.
Digitise the paper, shred the old drives, clean up the digital junk drawer, roll out a document system, get AI-ready, run an eDiscovery. Priced per job, on the tin. On a tier or standalone.
Not sure which? That's literally what the free assessment is for.
Thirty minutes. No slideware, no homework, no sales pitch dressed up as a workshop. We'll tell you which fits — or whether none of them do, in which case we'll say so.
Or write to [email protected] with a one-line description of your business. We'll point you at the right tier in our reply.
— T.