Your strategic
records partner.
For JSE-listed corporates, large unlisted, healthcare and financial services groups, mining majors, large NGOs, metro municipalities, SOEs, government departments, universities. Including Strategic accounts — Top 40, Big 5 banks, mining majors — on bespoke terms.
Request a Programme Director call →Long-term. Multi-platform. Embedded where it matters.
Enterprise isn't a package. It's a partnership, structured as a Master Services Agreement with annual statements of work per programme. We design, operate, defend, modernise, and preserve your records function over multiple years — sized to a real organisation with real complexity.
- i.
Named Records Programme Director.
Partner-level executive sponsorship. Personal accountability. Direct line to firm leadership.
- ii.
Multi-year information governance strategy.
A roadmap for the records function over three to five years. Built into your board and audit committee cadence.
- iii.
Multi-platform document management estate.
Multiple departmental solutions — contracts, AP, HR, project records. Intelligent capture across high-volume workflows. Records governance extending across the whole estate.
- iv.
Cross-system records governance.
Records lifecycle extended to every major repository — collaboration platforms, ERP, CRM, HRIS, custom apps, physical records, archives. Defensible across the lot.
- v.
Enterprise compliance platform.
Compliance platform implemented and operated. Continuous monitoring across POPIA, PAIA, FICA, sector codes. Real-time evidence collection. Audit-ready always.
- vi.
Standing eDiscovery retainer.
Forensic collection capability on-call. Hosted review platform access. Annual eDiscovery readiness exercise. So when litigation or regulator action hits, the response is hours, not weeks.
- vii.
Full AI Readiness programme.
Records cleanup, oversharing remediation, sensitivity labelling, Copilot governance, AI risk monitoring. Continuous, not project-based.
- viii.
Long-term records preservation.
Digital preservation platform. Format migration. Heritage records access. Records that outlive everything else.
- ix.
24/7 breach response with named team.
Not a hotline. A team. One you've met, one you've war-gamed with, one ready when needed.
- x.
Quarterly board briefings.
The Records Programme Director presents to your board or audit committee quarterly. Strategic updates, regulatory landscape, programme status, forward planning.
Master Services Agreement. Statements of work per programme.
- 3- to 5-year MSA framework with annual SOW renewals
- Base retainer for ongoing strategic advisory and minimum service levels
- Fixed-fee SOWs for specific programmes (Copilot enablement, NHI readiness, records modernisation, AI agent deployment readiness)
- Time and materials for ad-hoc work
- Per-matter for eDiscovery and forensic work
- Payment terms aligned to your procurement cycle
Dedicated. Named. Embedded where required.
- Named Programme Director (Partner-level)
- Named Customer Success Director
- Named technical architects across records, documents, AI governance, compliance
- Named breach response lead
- Dedicated specialist pod (typically three to five specialists)
- Quarterly executive steering committee with your C-suite
- Annual board-level relationship review
Request a Programme Director call.
A thirty-minute call. The Programme Director will outline what an Enterprise partnership with Arcivo would look like, the engagement model, the commercial structure, and the first ninety days.
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